Shipping policy
Shipping Policy
Thank you for shopping with SOL4CE. We are committed to providing a smooth and reliable shopping experience for all customers.
Order Processing Times
Orders are typically processed within 2–5 business days after payment is confirmed. Processing times may be extended during holidays, high order volume periods, product launches, or unforeseen delays.
Because some items may be fulfilled through third-party suppliers or made-to-order partners, certain products may require additional handling and preparation time before shipment.
Shipping Times
Estimated shipping times may vary depending on your location, carrier delays, customs processing, weather conditions, and product availability.
Typical estimated delivery windows:
• United States: 7–15 business days
• International Orders: 10–25 business days
Please note that these are estimated delivery times and are not guaranteed.
Tracking Information
Once your order has been shipped, tracking information will be sent to the email address provided at checkout. Please allow time for tracking updates to appear after shipment confirmation.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information is accurate before placing an order. SOL4CE is not responsible for packages delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided at checkout.
Lost, Delayed, or Stolen Packages
SOL4CE is not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances outside our control.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you in resolving the issue with the carrier.
Once a package has been marked as delivered by the shipping carrier, SOL4CE is not responsible for stolen or missing packages.
Third-Party Fulfillment
IMPORTANT: Some products sold through our store may be fulfilled or shipped by third-party suppliers or partners. Shipping times, packaging, tracking updates, and delivery experiences may vary depending on the fulfillment provider handling the order.
Questions
For any shipping-related questions or concerns, please contact us at sol4cecollective@gmail.com.